Course aims:

identify the forms, types, and structures of communication
explain the process and mechanisms of communication
describe the specifics of interpersonal and group communication, written and oral communication, and the mechanisms of social influence
illustrate descriptions and explanations with appropriate examples
convey information in an intelligible and accurate manner, both in form and content
adapt their communicative register to the interlocutor and the context

Course Entry Requirements:

N/A

Course contents:

• Communication. Introductory Notions. Characteristics of Interpersonal Communication
• Communication and Verbal Language
  • Functions of Language
  • Control of Verbal Communication
  • Axioms of Communication
• Nonverbal Communication and Language
  • Functions of Nonverbal Communication
  • Nonverbal Languages
• Techniques in Group Communication
  • Characteristics of Group Communication
  • Assertiveness and Group Communication
  • Empathy and Group Communication
• Communication in Organizations
  • Oral and Written Communication
  • Formal and Informal Communication
  • Communication in Meetings
• Interviewing Techniques. Telephone Counseling
• Persuasion and Negotiation
  • Definition and General Considerations
  • Premises of the Persuasion Process
  • Basic Principles of Negotiation
• Drafting Official Letters
  • Basic Requirements
  • Stages of Preparing a Letter
  • Morphological, Syntactic, and Stylistic Particularities
• Scientific Writing. Preparing Public Presentations

Teaching methods:

Lecture, Examples, Conversation

Learning outcomes:

Acquisition of basic notions and concepts in the field of communication and the development of skills for effective communication.

Learning outcomes verification and assessment criteria:

Oral Exam

Recommended reading:

Buţiu, C.A., Comunicare interpersonală. Formarea pentru practici conversaţionale, Aeternitas, Alba Iulia, 2003, -.
Chelcea, S., Cum să redactăm în domeniul ştiinţelor socioumane, Comunicare.ro, Bucureşti, 2003, -.
De Peretti, A; Legrand J.-A.; Boniface, J., Tehnici de comunicare, Polirom, Iaşi, 2001, 154-156; 184-190; 222-238; 251-257; 339-344..