Overview
Lecturer
Mălina Darja
Seminar tutor
Mălina Darja
Type of course
Compulsory
Language of instruction
Romanian
Erasmus language
English
Domain
Marketing
Field of study
Marketing
Form of education
Full-time
Form of instruction
Class
Credit awarded by
Grade
Teaching methods
Lecture, Discussions.
Entry requirements
-
Aims
Students will learn to use specific quality management concepts that they will use in their economic practice.
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Course contents
Quality - concepts, implications
Theoretical Foundations of quality management
Techniques and modern tools of quality management
Total Quality Management
Analysis of organizational change and overall development stages of TQM in SMEs
Model implementation of TQM in SMEs in Romania
Quality planning
Quality control
Quality costs or costs related to quality
Design and implementation of quality management systems
Learning outcomes
- Ensuring a minimum level of knowledge of students in general management
- Training of managerial economic thinking in terms of general management
- Acquisition systems, methods and techniques specific overall management
Assessment
Written test examination - 70%, Verification during the semester (project) - 30%.
Recommended reading
• Management Basics, Susan Quinn, e-Book, 2010
• Valuing Changes in Environmental Indicators, Barg, St., Swanson, D., Venema, H.D., IISD, 2005
• Quality Management Practices, R. P. Mohanty, Excel Books, 2008