Course aims:

To define, describe, and explain the fundamental cultural elements; to know the main mediation principles, methods and techniques
To use cultural and historical elements to identify and explain the cultural elements that can generate conflict
To apply the basic principles of cultural mediation

Course Entry Requirements:

N/A

Course contents:

Intercultural communication competence, Cultural variations in interpersonal relationships, Gender and communication, Cultures and learning styles, Nonverbal intercultural communication, Negotiating meanings within and across cultures: Workplace communication, Cultural variations in persuasion .

Teaching methods:

Lecture, Practical examples, analysis, discussions

Learning outcomes:

Competences in linguistic and cultural negotiation and mediation

Learning outcomes verification and assessment criteria:

Research project

Recommended reading:

Utley, Derek, Intercultural Resource Pack., CUP, Cambridge, 2004, 300.
Trompenaars, Fons & Charles Hampden-Turner, Riding the Waves of Culture. Understandig Diversity in Business, Nicholas Brealey.tley, Derek (, London, 2006, 298.
Utley, Derek, Intercultural Resource Pack., CUP, Cambridge, 2008, 196.