Course aims:

Explain what a conflict really is and how it is formed
Describe different types of conflict that occurs in the workplace
Explain the various consequences of unresolved conflicts.
Explain how to establish a conflict resolution plan.
Describe Positive Communication Techniques that will help eliminate many conflicts from developing.

Course Entry Requirements:

N/A

Course contents:

1. Theoretical and practical aspects of the conflict 2. Mediation: dimensions and defining coordinates 3. The ethical paradigm professional mediator and construction 4. Stages of Mediation 5. Mediator skills and self 6. Negotiation and integrative counseling - efficient solutions to conflict mediation

Teaching methods:

Lecture, conversation, exemplification.

Learning outcomes:

• develop learn effective therapeutic communication skills used in human services and counseling; • gains interdisciplinary understanding of short and long term consequences of conflicts. • understand the preconditions for conflict transformation, conflict resolution and peace in local as well as in international and global contexts. • analyze the evolution of the conflicts and conflict resolution and gains knowledge of mediation and negotiation.

Learning outcomes verification and assessment criteria:

Written paper –– 60%; project assessment – 40%.

Recommended reading:

Barsky, A. E., Conflict Resolution for the Helping Professions, Brooks/Cole-Wadsworth., Belmont, 2000, tot.
Domenici, Kathy, and Stephen W. Littlejohn, Mediation: Empowerment in Conflict Management. Second Edition, Waveland Press., Prospect Heights, 2001, tot.
Sustac Zeno, Ignat Claudiu, Danilet Cristi, Ghid de mediere,, Ed. Universitara, București, 2010, tot.