Conflict Management

Course Code: BA 125 • Study year: I • Academic Year: 2024-2025
Domain: Business Administration - Masters • Field of study: Business Administration (in English)
Type of course: Compulsory
Language of instruction: English
Erasmus Language of instruction: English
Name of lecturer: Mălina Darja
Seminar tutor: Mălina Darja
Form of education Full-time
Form of instruction: Class / Seminary
Number of teaching hours per semester: 42
Number of teaching hours per week: 3
Semester: Summer
Form of receiving a credit for a course: Grade
Number of ECTS credits allocated 8

Course aims:

Acquiring knowledge about models of conflict analysis, conflict interpretation interpretation, and conflict resolution models.
Assimilation of methodologies and tools for managing international conflicts.
Developing an analysis about handle an international conflict.

Course Entry Requirements:

N/A

Course contents:

Introduction to conflict. Types of conflict

Consequences of conflict

Organisational conflict

Functional and dysfunctional outcomes of conflict 

Sources of conflict

Levels form conflict manifestation. 

Styles of handling interpersonal conflict

Model of two styles. Model of three styles. Model of four styles. Model of five styles

Thomas- Kilmann Instrument (TKI)

Teaching methods:

Lecture Interactive discussions

Learning outcomes:

Assimilation of fundamental knowledge and concepts related to conflicts and methods of conflict resolution. 

Learning outcomes verification and assessment criteria:

40 % exam, 60% project

Recommended reading:

Oliver Ramsbotham, Tom Woodhouse, Hugh Miall, Contemporary Conflict Resolution, Polity Press, London, 2005, -.
Peter Wallensteen, Understanding Conflict Resolutio, Sage Publication, London, 2003, -.
Eric Stern, Crisis Decisiomaking, Stokholm University Press, -, 2001, -.