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Explain what a conflict really is and how it is formed
Describe different types of conflict that occurs in the workplace
Explain the various consequences of unresolved conflicts.
Explain how to establish a conflict resolution plan.
Describe Positive Communication Techniques that will help eliminate many conflicts from developing.
Course Entry Requirements:
1. Theoretical and practical aspects of the conflict
2. Mediation: dimensions and defining coordinates
3. The ethical paradigm professional mediator and construction
4. Stages of Mediation
5. Mediator skills and self
6. Negotiation and integrative counseling - efficient solutions to conflict mediation
Lecture, conversation, exemplification.
• develop learn effective therapeutic communication skills used in human services and counseling;
• gains interdisciplinary understanding of short and long term consequences of conflicts.
• understand the preconditions for conflict transformation, conflict resolution and peace in local as well as in international and global contexts.
• analyze the evolution of the conflicts and conflict resolution and gains knowledge of mediation and negotiation.
Learning outcomes verification and assessment criteria:
Written paper –– 60%; project assessment – 40%.
Barsky, A. E.,
Conflict Resolution for the Helping Professions, Brooks/Cole-Wadsworth.
Domenici, Kathy, and Stephen W. Littlejohn,
Mediation: Empowerment in Conflict Management. Second Edition, Waveland Press.
, Prospect Heights
Sustac Zeno, Ignat Claudiu, Danilet Cristi,
Ghid de mediere,, Ed. Universitara