Course aims:

Knowing, understanding and a correct using of the protocol rules of mediation.
-
-

Course Entry Requirements:

Basic aspects of French, English and Romanian culture and civilization.

Course contents:

Aspects of protocol and personal image. Concepts, history and importance. Rules of customary protocol and high-level protocol. Etiquette, greetings and interaction. The rules of conversation and interpreting in official missions and high-level protocol. General norms of behavior in protocol activities.

Teaching methods:

Lecture, conversation, reading, interpretation.

Learning outcomes:

Identification of main characteristics of protocol and etiquette. Understanding and interpretation of cultural steretypes. Correct use of terminology in protocol situations. Ability to adapt to the cultural differences.

Learning outcomes verification and assessment criteria:

Oral exam – 50%, continuous assessment – 50%.

Recommended reading:

Baldrige, Letitia, Codul manierelor în afaceri, Ediţia IV, Business Tech Internaţional şi Amerocart SRL, Bucureşti, 1996
Chiriacescu, Adriana, Laura Mureşan, Virginia Barghiel, Alexander Hollinger, Corespondenţa de afaceri în limbile română şi engleză, Teora, 1999
Collet, Peter, Cartea gesturilor europene, Editura Trei, Bucureşti, 2006
Drăgan, Ioan, Paradigme ale comunicării de masă. Orizontul societăţii mediatice, Partea I, Casa de Editura şi Presă “Sansa” S.R.L., Bucureşti, 1996
Dussault, Louis, Protocol – instrument de comunicare, Editura Galaxia, Bucureşti, 1996