Course aims:

Knowledge of the main concepts, theories, models regarding quality management in education.
Creating the premisses for master students to undertake the principles, regulations and standards regarding assurance of quality of the processes and systems of education.
Knowledge of the main concepts, theories, models regarding quality management in education.
Training of design, implementation and evaluation skills of systems and quality management;
Training the critical thinking, strategic thinking and decision-making ability.

Course Entry Requirements:

Basic knowledge in the fields: management of school institutions and class management.

Course contents:

• Fundamental concepts • Deffinitions and aproaches of quality (applied in education) • Quality management in all organisations which provide education • Deffinitions and approaches to total quality management (TQM) • Management of education services quality • Assessment and assurance of education in Romania. Concepts of the system of quality assessment and assurance • Processes, components and structures of the education quality assessment system • The institutional system of education quality management • Fields and criteria of education quality evaluation and assurance • Institutional capacity • Education efficiency • Quality management

Teaching methods:

Lecture, conversation, exemplification.

Learning outcomes:

Through the study of the discipline students are expected to be able to: - use correctly in various contexts the concepts relating to quality management of educational organizations; - analyze the areas, the criteria and standards for assessing the quality of education; - to apply the procedures, monitoring and assessment of quality at the level of the educational institution;

Learning outcomes verification and assessment criteria:

Written paper – interpretative essay – 60%; continuous assessment – 40%.

Recommended reading:

Voiculescu, F.; Voiculescu, E.,, Management educaţional strategic. Analiză, proiectare, performare 2005,
Voiculescu, F, Tehnici de analiză şi proiectare în managementul educaţional strategic 2007,
Voiculescu, F.; Voiculescu, Management educaţional strategic. Analiză, proiectare, performare 2005,
Beckford J., Quality a critical introduction, Taylor and Francis, London, 2009,
Kemp S., Quality management demistified, McGrow Hill, 2006,